Last updated: 13 November 2026
These Terms & Conditions govern your use of svtourstravel.com and all travel services provided under the brand "SV Tours & Travels" by SV Enterprises ("we", "us", "the Company"), Pune, Maharashtra, India. By using the website or booking a service you agree to these terms.
We provide local car rental, outstation cab, airport pickup and drop, tempo traveller / Urbania hire and tour package services. Vehicles shown on the website (for example Hyundai Aura, Xcent, Dzire, Toyota Glanza, Rumion, Ertiga, Creta, Innova Crysta, Force Urbania) are indicative; an equivalent vehicle of the same category may be provided.
Submitting the booking form or a WhatsApp enquiry is a request only. A booking is confirmed only when we confirm it by call, message or email. We may decline a booking where a vehicle or driver is unavailable.
You must provide accurate name, mobile number, pickup details and passenger count. The number of passengers must not exceed the seating capacity of the vehicle.
Local packages are 8 hours / 80 KM. Extra kilometres and extra hours are charged at the rates published on the website. Outstation trips are charged per KM with a minimum running of 300 KM per day.
Toll charges, parking charges, state entry/border taxes and driver allowance are extra unless stated otherwise in writing. Night halt and night driving charges may apply. Rates may change without notice; the rate confirmed at booking applies to that booking.
Tempo Traveller / Urbania and tour package pricing is quoted on request.
Payment is to be made as agreed at confirmation, by cash, UPI or bank transfer. We may ask for an advance to confirm a booking. GST or other applicable taxes will be added where required by law.
Passengers must behave respectfully and must not carry illegal goods, drugs, weapons or any prohibited items. Smoking, alcohol consumption and spitting inside the vehicle are not allowed. Any damage, or cleaning needed beyond normal use, will be charged to the customer.
Customers must be ready at the agreed time and place. Waiting beyond the free period may be charged as extra hours.
We make every effort to be on time but are not liable for delays caused by traffic, weather, road closures, accidents, breakdowns, strikes, government orders or other events beyond our control. Routes and halts may be changed for safety reasons. We may substitute a vehicle or driver in case of breakdown.
Our vehicles are operated by licensed drivers and carry applicable permits and insurance. Our liability is limited to the extent covered by law and by our insurance. We are not responsible for loss of or damage to personal belongings left in the vehicle. To the maximum extent permitted by law, our liability for any claim shall not exceed the amount paid by you for the specific trip.
You are responsible for keeping your login details confidential and for activity under your account. Reviews are published only after admin approval. We may remove reviews that are abusive, false, promotional or unlawful.
We may suspend or terminate accounts misused or used to submit false bookings.
All content on this website, including the name, logo, text and design, belongs to SV Enterprises / SV Tours & Travels and may not be copied or reused without written permission.
Cancellations and refunds are governed by our Cancellation & Refund Policy, which forms part of these terms.
These terms are governed by the laws of India. Any dispute arising out of or in connection with these terms or our services shall be subject to the exclusive jurisdiction of the courts at Pune, Maharashtra.
We may update these terms from time to time. The updated version will be posted on this page and applies from the date of posting.
